| In a nutshell , we want to offer you
the right Specification of goods and the right Service
levels, for you to feel Satisfied with your shopping experience
at Scan so you will have no hesitation to buy from us
again.
Our Offering...
From placing the order to after sales, we want you to
have full
visibility of what's going with your enquiry. We would
like to offer you our assurance that our staff and procedures
will keep you updated at all times to help meet your
expectations of us.
The 3XS mindset is adopted by all at Scan to deliver
a service level that will meet the expectations of a
very demanding market place.
Reality...
We are aware that we don't always get things right.
It's when there is an issue that the mindset allows
us to learn from the experience to improve ourselves
by acting on them. Our aim is to continuously improve.
Straight from the horses mouth...
Below are some testimonials from our customers who have
had both positive and negative shopping experiences
with Scan.
Nobody likes to show their negative points, but we believe
it is necessary in order to prove that the mindset works
and that we learn from the experience. We would rather
see these negative points as "constructive criticism".
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