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The Word...
About Scan
Scan Computers International Ltd (Scan) was founded by Mr Shelley Raja in 1989 and is now a family run business employing 150 members of Staff at its main office in Bolton. Scan has, over the years, built a solid reputation for being a quality and innovative supplier to the retail/e-tail markets.

Scan’s principal business is to build and supply high performance systems, PC hardware/software and consumer electronics through the retail and E-tail market.
Heavy investment in Scan's backend systems combined with a great work force has allowed us to achieve an award winning service level whilst still being competitive in a near perfectly competitive market.

The corporate culture change from a family based company to a mid sized professional company was called “3XS”. This was the internal “buzz” word used several years back when the management made an active decision to excel in operational tasks, whilst being focused on customers requirements in a changing market place.

The changes involved each and every company member at all levels and resulted into Scan being recognized as an award winning retailer/E-tailer.

   
What is 3XS ? - specification, service, satisfaction
In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.

Our Offering...
From placing the order to after sales, we want you to have full
visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.

The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.

Reality...
We are aware that we don't always get things right.
It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.

Straight from the horses mouth...
Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.
Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".

Post a word    
To post your compliments/comments/complaints on the Word . . . . . click here >>
Positive Feedback  
Posted   Department   Subject  
05.05.08 Customer Services Outstanding Customer Service more..
01.05.08 Systems Happy 3XS Customer more..
28.04.08 Customer Services Delivery very fast more..
17.04.08 Customer Services Outstanding Customer Service more..
16.04.08 Customer Services Customer service cannot be faulted! more..
Constructive Criticism
Posted   Department   Subject  
22.04.08 Customer Services Late delivery more..
31.03.08 System Support System Lost by City Link more..
21.02.08 Customer Services Leave goods safe more..
01.12.07 Customer Services Pre12pm Saturday Delivery more..
29.10.07 Customer Services Delay with Q-collect more..
   
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